About the Customer

One of Singapore's largest fintechs is a global cross-border payment infrastructure company that enables businesses and financial institutions to send and receive real-time payments across 130+ countries in 80+ currencies through a single API. The platform provides access to multiple payment methods including cards, bank accounts, and mobile wallets, operating through its proprietary Direct Global Network.

The company has established itself as a critical infrastructure provider in the global payments ecosystem. Banks, fintechs, and wallet providers can leverage SWIFT connections through the network to make instant payments to mobile wallets. Through strategic partnerships, including with Visa Direct, the platform provides "send-to-wallet" access to 1.2+ billion wallets across 34 countries.

In 2025, the company expanded into the US market by securing money transfer licenses and raised $100M in Series C funding in April 2025. The company has strengthened its compliance capabilities through a majority stake in Tookitaki, integrating advanced AML/compliance capabilities into its network.

The platform serves a diverse customer base including banks, fintechs, money transfer operators (MTOs), payment service providers (PSPs), super-apps, and digital platforms.

Customer Challenge

Operating a real-time payment network across 130+ countries and 80+ currencies created unprecedented complexity in Know Your Business (KYB) verification processes. Each country presented different corporate documentation and registry validation requirements, with Ultimate Beneficial Owner (UBO) identification, signatory authority verification (including scope and duration), activity codes, and tax number validations proceeding in fragmented workflows across multiple regions including Europe, USA, and MENA.

The challenge was particularly acute given the company's real-time payment promise—onboarding needed to be completed within minutes, not days. Manual verification processes created bottlenecks that contradicted the network's instant payment capabilities. Documents were collected through email and various portals, with staff manually reviewing PDF and image contents while checking different country registries and sanctions lists according to heterogeneous country-specific playbooks.

The 2025 US expansion, requiring licenses across 50 states, and accelerated growth plans following the Series C investment made onboarding automation a critical priority. The company needed to simultaneously improve SLAs, audit trails, and first-day customer experience while maintaining compliance with diverse regulatory frameworks across all operating jurisdictions.

Global sanctions and PEP screening generated excessive false positives, requiring manual review resources that couldn't scale with the network's growth trajectory. Evidence packages (documents, timestamps, decision logs) needed consistent generation for audit purposes while integrating seamlessly with existing AML capabilities including the enhanced Tookitaki platform.

The manual processes threatened to become a constraining factor for a company positioned to handle billions of bank accounts and mobile wallets through its expanding global network infrastructure.

Upsonic Solution

To address these multi-jurisdictional challenges, the company implemented Upsonic's comprehensive KYB automation platform, which provides end-to-end transformation of corporate onboarding processes across Europe, USA, and MENA regions, including both landing and payment facilitation workflows.

The solution delivers "Compliance You Can Prove" through automated processing of tax, registry, identity, and notarization documents. The system extracts UBO structures and signatory authorities (including scope and duration) while performing automatic cross-validation against official government registries and sanctions APIs, generating audit-ready evidence packages for every decision.

The platform achieves "Minutes-to-Activation" through automated triage, completeness checks, deduplication, risk scoring, and intelligent routing that reduced the target timeline from approximately 2 days to under 5 minutes. The solution provides headcount-independent scaling through unified dashboard management of queues, SLAs, and escalations, with CRM, core banking, and case tool integrations maintaining human-in-the-loop capabilities for edge cases.

A critical differentiator is the multi-country, single-policy approach enabled by a configurable policy engine that ensures consistent outputs and evidence sets across all jurisdictions. The platform reduces noise through multi-attribute matching algorithms combined with similarity thresholds and human-in-the-loop validation to suppress sanctions and PEP false positives while maintaining auditability.

The solution integrates seamlessly with existing compliance ecosystems, including the enhanced Tookitaki AML stack, supporting the company's requirements for unified policy management across diverse regulatory environments.

Results and Benefits

The implementation has fundamentally transformed the company's global onboarding capabilities, enabling the platform to maintain its real-time payment promise while scaling across multiple high-regulation jurisdictions. The most dramatic improvement is the cycle time reduction from approximately 2 days to under 5 minutes.

Same-day activation has become the majority outcome, with most applications approved within hours rather than days. This acceleration directly supports the company's time-to-revenue objectives and enhances competitive positioning in markets where instant onboarding is a key differentiator.

The "Compliance You Can Prove" capability has standardized audit-ready evidence package generation for every case, including documents, timestamps, and decision logs. This systematic approach ensures consistent decision-making across Europe, USA, and MENA regions while providing clean audit trails that meet diverse regulatory requirements.

Operational efficiency has improved dramatically through reduced manual document processing and inter-team handoffs. The unified dashboard approach has eliminated the fragmented workflows that previously characterized multi-jurisdictional processing, while false positive rates in sanctions screening have decreased significantly.

The platform now handles peak application periods without additional hiring, with queue, SLA, and escalation management centralized through a single interface. This scalability has been crucial for supporting the company's rapid US expansion and overall growth trajectory following the Series C funding.