Shipzen: Enhancing Operational Efficiency with Automated Document Processing
January 15, 2025
Customer Challenge
Shipzen, a leading company in the maritime and logistics sector, faced the daily challenge of processing numerous documents in various formats. Critical documents such as bills of lading, customs declarations, manifests, and shipping notifications were received from partners and suppliers in diverse formats. The inconsistencies in these document formats and the inability of OCR (Optical Character Recognition) technologies to process these complex documents with 100% accuracy had become Shipzen's most significant operational challenge.
The problem was not only the different formats but also the OCR systems' inability to consistently capture data from complex tables and unstructured fields. In an industry where data accuracy is of critical importance, this created a significant bottleneck in the company's document processing workflows.
"Our team was spending hours each day manually checking documents and correcting missing or erroneous data," says Mehmet Yilmaz, Operations Director at Shipzen. "This process was not only slow and inefficient but also prone to human error. We were incurring additional costs due to delayed shipments and documentation errors."
Upsonic AI Solution
To overcome this challenge, Shipzen partnered with Upsonic AI to automate the company's document processing workflows. Upsonic AI developed a solution using specially designed artificial intelligence agents that enabled Shipzen to seamlessly process PDFs, TIFFs, JPGs, and even scanned physical documents in different formats.
The AI agents developed have the following capabilities:
Multi-Format Support: The system can recognize and normalize documents from various sources in different formats.
Deep Document Analysis: It can detect data even in complex tables, handwritten notes, and irregularly structured fields.
Contextual Data Validation: By understanding the content and structure of the document, it can identify and correct missing or inconsistent information.
Learning and Adaptation: The system continuously improves itself by learning from new document formats it encounters over time.
"Upsonic AI's agents analyze every line, every field, and even footnotes in our documents, extracting data with a higher accuracy rate than manual verification," says Yilmaz. "We can now achieve the 100% accuracy rate that previously seemed impossible."
Results and Benefits
After implementing the Upsonic AI solution, Shipzen achieved the following benefits:
Operational Efficiency: Document processing time reduced by 85%, allowing team members to focus on more strategic tasks.
Data Accuracy: The accuracy rate, which was 92% with manual processing, increased to 99.9% with Upsonic AI agents.
Cost Savings: Correction costs resulting from erroneous document processing decreased by 95%.
Customer Satisfaction: Faster and error-free document processing led to shorter shipping times and increased customer satisfaction.
"Our partnership with Upsonic AI has been not just a technology integration but a true business transformation," says Ayşe Kaya, Information Technology Manager at Shipzen. "Our concerns about document processing have completely disappeared, and we can now focus on further optimizing our business processes."
Looking to the Future
The successful collaboration between Shipzen and Upsonic AI has laid the groundwork for future projects. The two companies are now planning to expand the capabilities of the AI agents to areas such as supply chain management and logistics planning.
"Upsonic AI's technology has become not only a solution to our document processing problem but also a tool that shapes the future of our operations," says Yilmaz. "We believe this collaboration is an exemplary case study of how digital transformation should be in our industry."
